Checking the TCP-IP properties on Windows 2000

Verify that you have TCP/IP installed:

  1. Open the Control Panel > Network and Dial up Connections

  2. Right mouse click on Local Area Connection

  3. Click on Properties

  4. You should see a check in the checkbox next to Internet Protocol (TCP/IP).

Verify that TCP/IP is functioning properly:

  1. Go to Start > Programs > Accessories > Command Prompt.

  2. Type 'hostname' to return the name of the system:

    c:\> hostname

If the hostname command returns:

  1. Look at the 'IP Address' line for the current IP address of the computer.

  2. Ping the hostname

    C:\> ping server1

    Pinging server1 [198.102.62.22] with 32 bytes of data:

    Reply from 198.102.62.22: bytes=32 time<10ms TTL=128

    Reply from 198.102.62.22: bytes=32 time<10ms TTL=128

    Reply from 198.102.62.22: bytes=32 time<10ms TTL=128

    Reply from 198.102.62.22: bytes=32 time<10ms TTL=128

     

  3. If the IP address returned matches the IP Address returned by the ping command, the local TCP/IP name resolution is functioning properly.

  4. If the IP address returned by step 2 does not match the IP Address returned by the ping command, then name resolution for the system's hostname is incorrect. Contact your Network Administrator to correct the problem.

  5. If ArcGIS is attempting to check out licenses from a remote license manager, execute the ipconfig and ping commands on both the server and the workstation. In this example, the hostnames are workstation1 and server1.

  6. Run these commands while on the workstation.

    D:\> ipconfig

    C:\> ping workstation1

    C:\> ping server1

  1. Run these commands while on the license server.

    C:\> ipconfig

    C:\> ping server1

    C:\> ping workstation1

     

  2. The IP address for the workstation should be identical when ping is performed on the workstation and the server. This is also true for the server. If a command returns a different IP address for a particular machine, TCP/IP is not functioning properly. Contact your System Administrator.