Checking the status of your hardware key

Display hardware key status

  1. Go to Start > Programs > ArcGIS > License Manager > Display Hardware Key Status.

  2. The hardware key dialog should state that your Sentinel Driver is installed and running. An 8-digit ESRI_SENTINEL_KEY number is displayed (eg. 37123984). This number is the same number that is on the ESRI Sentinel Key that is plugged into the back of your license server. For the license manager to function, this number must match the number in your license file.

  3. Click OK to close this dialog.

If the correct hardware key number is not displayed or you receive other errors, please follow the steps below.

If a Command Prompt window appears with the message:

The SuperPro driver appears to be installed and running.

However, the hardware key does not appear to be plugged

into a parallel port on this system.

Press any key to continue . . .

Try these solutions:

If you receive the following message when you Display Hardware Key status:

The SuperPro driver is either not installed on this system or this machine has not been rebooted since it was installed. If the installation of ArcGIS was successfully installed by a user with administrative privileges, you must reboot in order for the Sentinel driver to become active.

Try these solutions:

If you need to order a replacement hardware key contact ESRI Customer Service. When you receive your new key, you will also need to contact ESRI Customer Service for a new license file based on the new Sentinel Key number.