Unable to re-open lock file

Error in Debug Log File

12:03:38 (ESRI) Unable to re-open lock file (C:\flexlm\ESRI): Permission denied

12:03:38 (ESRI) IN: "ARC/INFO" <username>@hostname  (SHUTDOWN)

12:03:45 (lmgrd) MULTIPLE "ESRI" servers running.

12:03:45 (lmgrd) Please kill, and run lmreread

12:03:45 (lmgrd)

12:03:45 (lmgrd)  This error probably results from either:

12:03:45 (lmgrd)   1. Another copy of lmgrd running

12:03:45 (lmgrd)   2. A prior lmgrd was killed with "kill -9"

12:03:45 (lmgrd)  (which would leave the vendor daemon running)

12:03:45 (lmgrd)  To correct this, do a "ps -ax | grep ESRI"

12:03:45 (lmgrd)   (or equivalent "ps" command)

12:03:45 (lmgrd) and kill the "ESRI" process

Cause:

In order for the license manager to run, the vendor daemon must be able to establish an exclusive lock on the files in this folder.  

This error can occur if any of the following are true:

Solution:

  1. Stop your license manager.  Do not restart!

Stopping the license manager on Windows

Stopping the license manager on UNIX

  1. Delete all the files in you C:\flexlm folder.

  2. Restart your license manager.  The files will automatically be recreated when the license manager restarts.

To permanently resolve this issue, you need to set your antivirus software to exclude the C:\Flexlm folder.  This can typically be found in the antivirus software interface under Tools > Options > Exclusions (location will vary depending on the software and version).