130 “Often accidents and crime happen when sites are under construction,” Olson said. “We put new roads on the map when there’s a plan so everyone has awareness of where new development is happening.” With every call for service, having the right location improved response times and outcomes. Olson then spent years delivering on the original vision of SAFER to create one shared system to respond to all calls. The system accrued a long wish list: requirements to add, data to capture, systems to integrate, staff to train, partnerships to forge. The SAFER team refreshed and modernized the user interface and application code in 2023. They worked with other city IT staff to improve responsiveness and sustainability. SAFER is used at all 78 Frisco schools, serving more than 66,000 students. Jon Bodie, the director of emergency management for the Frisco Independent School District (FISD), compares first responders using SAFER to an orchestra working from the same sheet of music. “Campus incidents and emergencies range from routine calls to lockdowns and threat investigations,” he said. “With access to over 4,000 FISD camera feeds and floor plans, SAFER allows Frisco agencies to coordinate resource support for these emergencies in real time, ensuring students and staff stay safe.” The Frisco Fire Department schedules yearly visits to every school to ensure that school information is up-to-date in SAFER. “The firefighters and school administrative staff work together during a fire drill to critique and identify areas of During the hosting of the Academy of Country Music Awards, the operations center viewed camera feeds and maps on a large video wall.
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